(The person doing my mom's nails ran out so fast my mom couldn't even give her a tip and had to leave it with the receptionist) I then went to get gel nails. My pedicure was great aside from the fact that the employee's seemed irritated and wanted to go home. Upon arrival, some of the employees seemed very i.mpatient and rushed like they didn't want to do our nails, and instead wanted to go home, regardless of our appointment. She assured us that they would finish our nails, but don't accept customers to begin after 8:00.

The receptionist said 6:45 was the only time available and we inquired if that was enough time. We (my sister, mother and I) called a week ahead (after being told they were booked for an entire week) to make an appointment for a spa pedicure and gel nails. I received a gift certificate for Christmas for a spa manicure and pedicure. Needless to say, tomorrow I will be going to another salon to get them matched and won't ever stop foot in Utopia again. There is still powder from the dipping caked on under my nails and around them because of her sloppiness, even after washing them three times. And when i told her it hurt she rolled her eyes. I made the comment that the color looked a lot different than what was on the display nail and her response was, 'Well this is what we bought so we have to deal with it.' Great customer service, right?! Then she used a drill to file my cuticles down and became visibly irritated when I flinched because it hurt. Once we found a color that seemed to resemble the colo.r on my toes, she started. It was more of an inconvenience that I asked. The woman tech who did my manicure was not friendly, nor happy when I asked her about the dip color matching my toes.

David did a great job with my pedicure, but then I sat and waited for 15 minutes (with an appointment) for someone to start my manicure.

I made it clear I wanted my toes to match my fingers. Utopia would not be what it is today without your continued support.I just left and will never return. While you can always expect high-quality service at our salon, you can also expect great value!įinally, we would like to once again thank our customers. To accommodate for limited contact options, we are now offering Online Booking! With online booking, you are able to choose your color online, therefore preventing further human contact in the salon to increase safety for all. In addition, any customer that calls in with any symptoms of COVID-19 will be asked to reschedule for at least 14 days out. If any employee shows any symptoms, we send them home immediately. All customers and employees are required to wear masks at all times including sanitizing their hands before entering the door. To help prevent the spread of COVID-19, our salon has taken great precautions to ensure your safety. In addition, we have switched to using single-use disposable liners, files, buffers, and towels for each client – for all services! One thing that sets us apart is that we use a pipe-less pedicure system that reduces the risk of infection from matter that can clot pipes over time. Our instruments are disinfected with Barbicide between each and every client.

With ten years of earning, “Kenosha’s Best,” we can confidently say that Utopia has lived up to our vision and high standards we have set from day one.Īt Utopia, we take our customers’ and employees’ safety very seriously. We thank you for your amazing, continued support over the years. We could not be more proud or grateful for the opportunity to commit to our delivered promise of serving the Kenosha community for over 13 years!

Utopia nail salon near me